We are looking for committed and passionate individual who enjoys working in the community to serve the elderly residents. The incumbent should possess an outgoing personality and be willing to reach out to members and befriend elderly residents.

Job Responsibilities:

Members and Volunteers Management

• Motivate, Encourage and Inspire members to spontaneously come down to the centre to participate in programmes and exercises.
• Support outreach to attract more members to join the centre.
  • Assist with home visits and help out with the required community screening for our seniors.
• Coordinate with volunteers and perform volunteer screening.
• Assist with volunteer development and sustainability.
• Assist with maintaining good relationships with service providers and grassroots organizations.
• Facilitate the matching of befriender-befriendee and monitoring the effectiveness of befriending through regular feedback/surveys.
• Assist with arranging and conducting training together with a team of volunteer trainers for volunteers in communication skills, dementia and mental health awareness, chronic disease knowledge etc.
  • Assist with organising monthly/quarterly meetings for volunteers to do peer sharing and learning.

Centre Service Planning, Implementation and Evaluation

• Assist in planning, implementing and evaluating activities, wellness programmes and community outreach work that focus on building the seniors’ self-help capacity and communities that support ageing in place.
• Support and achieve HNF active ageing goals and KPIs.
• Maintain cleanliness and safety of the centre, which includes helping out with cleaning in the event of cleaner absences.
• Cover centre-based and interest group programmes as needed in the event of unexpected situations or absence of trainer.
• Participate in Ad-hoc festive events and outing.
• Participate in team meetings and other operational tasks as needed.

Administration Duties

• Help with and maintain attendance recordings and registration of existing and new members.
• Help with safe-entry checks, temperature and screening recording log.
• Attend to and control walk-in customers or inquiries.
• Register all volunteers, befriendees and home visits records.
  • Register of information and referrals done for befriendees and client satisfaction surveys.
  • Ensure timely and appropriate administration and documentation according to requirements, processes and regulations stipulated by MOH and other relevant government bodies.
  • Maintain inventories, tools and equipment that belong to HNF Active Ageing Care Hub.
  • Assist in conducting pre- and post- programme assessments and general assessment for members.
  • Support any other duties as assigned when staff are on-leave/away and unable to attend to the seniors’ needs or inquiries.
• Activate resources for seniors to improve their health outcomes; physical health, mental wellness and social capital.
• Network with seniors and community partners.
• Administer activities’ feedback and collate evaluation.
• Provide administrative support, such as managing inquiries with good service etiquette, scheduling seniors’ activities, liaison with caregivers and external parties, and admission, reception and attendance taking for seniors.
• Other administrative functions include: invoicing, fee collection, cash receipting, and banking. Document management, submission of reports, claims, documentations or statistics to internal and external parties, and filing and record keeping. Assist in audits and documentation preparation.
• Assist Reporting Officer(s) in purchasing and monitoring of centre supplies, generating Approval of Requirements (AOR) and timely submission to Finance.
• Assist Reporting Officer(s) in coordination of repairs and maintenance works in the Centre.
• Logistics and liaison for events and meetings which include recording of centre meeting notes.
• Assist fellow colleagues with clients’ matters and managing adverse situations that arise during operations.

Job Requirements:

• GCE O or N level
• Experience in healthcare settings is advantageous
• Proficient in Microsoft Office applications, particularly Microsoft Excel. Computer savvy and able to learn fast.
• Meticulous, well-organised, and reliable.
• Able to multi-task and manage stress.
• Possess a positive learning attitude with good communication skills.
• Able to maintain high confidentiality of client information.

To apply, email your resume to recruit@hnf.org.sg