Job Responsibilities:

Members and Volunteer Management

• Motivate, Encourage and Inspire members to spontaneously come down to the centre to participate in programmes and exercises.
• Support outreach to attract more members to join the centre.
  – Assist with home visits and help with the community screening requirements for our seniors.
• Coordinate with volunteers and ensuring the process of volunteer screening.
• Assist in volunteer development and sustainability.
• Assist in maintaining good relationships with service providers and grassroots organisations.
• Facilitate the matching of befrienders and befriendees, and monitor the effectiveness of befriending through regular feedback/surveys.
• Assist in arranging and conducting training sessions together with a team of volunteer trainers for volunteers in topics like communication skills, dementia and mental health awareness, chronic disease knowledge etc.
• Assist in organising monthly/quarterly meetings for volunteers to facilitate peer sharing and learning.

Centre Service Planning, Implementation and Evaluation

• Assist in planning, implementing and evaluating activities, wellness programmes and community outreach that focuses on building the elderly’s self-help capacity and communities that support ageing.
• Support and achieve HNF active ageing goals and KPIs.
• Maintain the cleanliness and safety of the centre and items, which include assisting with cleaning in the event of cleaner absences.
• Assist with covering for centre base and interest group programmes as needed in the event of unexpected situations or absences of trainer.
• Participate in Ad-hoc festive events and outings.
• Participate in team meetings and other operational tasks as needed.

Administrative Duties

• Help and maintain attendance records and registration of existing and new members.
• Help with safe-entry checks, temperature and screening recording logs.
• Attend to and control walk-in customers or enquiries.
• Help with registering and keeping a record of all volunteers, befriendees and home visits.
  – Register information and referrals done for befriendees and client satisfaction surveys.
  – Ensure timely and appropriate administration and documentation according to requirements, processes and regulations stipulated by MOH and other relevant government bodies.
  – Maintain inventories of tools and equipment that belong to HNF Active Ageing Care Hub.
  – Assist in conducting pre- and post-programme assessments and general assessments for members.
  – Support any other duties as assigned when staff are on-leave/away and unable to attend to the seniors’ needs or enquiries.
• Activate resources for seniors to improve their health outcomes; physical health, mental wellness and social capital.
• Network with seniors and community partners.
• Administer feedback for activities and collate evaluation materials.  
• Provide administrative support for duties such as managing enquiries with good service etiquette, scheduling seniors activities, liaising with caregivers and external parties, as well as admission, reception and attendance taking for seniors.
• Other administrative functions include: invoicing, fee collection, cash receipting, and banking. Management of documents, submission of reports, claims, documentations or statistics to internal and external parties, and filing and record keeping. Assist in audits and document preparation.
• Assist Reporting Officer(s) with the purchasing and monitoring of centre supplies, and generating Approval of Requirements (AOR) with timely submission to Finance.
• Assist Reporting Officer(s) with the coordination of repair and maintenance work in the centre.
• Help with logistics and liaising for events and meetings, which include the recording of notes during centre meetings.
• Assist fellow colleagues with clients’ matters and managing adverse situations that arise during operations.

Perform any other duties assigned by the said Reporting Officers.

Job Requirements:

• GCE O or N level
• Experience in healthcare settings is advantageous
• Proficient in Microsoft Office applications, particularly Microsoft Excel. Computer savvy and able to learn fast.
• Meticulous, well-organised, and reliable.
• Able to multi-task and manage stress.
• Possess an outgoing personality, willing to actively engage with seniors.
• Possess a positive learning attitude with good communication skills.
• Able to maintain high confidentiality of client information.